Refund policy

Return Policy

We want you to love your HANCO purchase. If you’re not completely satisfied with your order, we’re here to help.

Returns

We accept returns on unworn, unwashed, and undamaged items with tags still attached within 14 days of the delivery date.

To start a return, please email us at info@hancoactive.com with your order number and reason for return. Once your return is approved, we’ll send you instructions on how to send your item back.

Please note:

• Returns must be postmarked within 7 days of return approval.

• Return shipping costs are the responsibility of the customer.

• We do not accept returns on final sale items or gift cards.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us at info@hancoactive.com within 7 days of delivery. We’ll make it right.

Questions?

We’re here to help! For any questions or concerns, contact us at info@hancoactive.com.